In his new role, Mike will build on his time as Chief Technology Officer to advance customer focused solutions
Mike Faiers joined Konica Minolta in 2021 as its Chief Technology Officer to drive innovation and deliver solutions and services to meet the current and future workplace challenges of its customers. Assuming the new role of Chief Operations Officer, his remit is to develop and refine processes and procedures that position Konica Minolta even closer to its customer, to provide them with the solutions, care and support they need throughout every stage of their journey.
Commenting on his new position, Mike Faiers states, “Our success is defined by the satisfaction of our customers. Having one best-in-class team responsible for overseeing and fulfilling our commitments to them, ensures we optimise our service delivery, identify opportunities to develop our portfolio and build long-term loyalty, rooted in trust, competence and consistently delivering on every promise we make.”
During his tenure as Chief Technology Officer, Mike led a team that helped to consolidate Konica Minolta’s reputation as a supplier of innovative digital technologies that are transforming operations in SMB office environments as well as professional print rooms. In his new role, Mike will build on his time spent working across every facet of the business, to optimise operations including service and support, logistics and the wider supply chain. Mike adds, “Every decision we make will be guided by the overarching question of how the actions we take can positively impact the experience of our customers.”
Rob Ferris, Chief Executive Officer of Konica Minolta Business Solutions (UK) Ltd, states, “Konica Minolta has always been a customer-centric organisation. As such we are constantly on the lookout for ways to refine and evolve our offering. In his new role, Mike leads an experienced and tight-knit team that has a truly holistic view of the entire end-to-end customer journey, with each member focused on delivering the best possible solutions, service and support.”
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