Astro PROGUARD is an OEM service programme that maximises production availability
Liyu UK has announced a 3-year manufacturer’s warranty as standard for all printers and cutters in its Platinum Series range. This gives new customers confidence that the availability of their investment in business-critical print production technology is maximised.
PROGUARD is a direct OEM service provided by Liyu UK that covers the entire Platinum Series range of printers. It ensures maximum production uptime with quick and reliable cover and now comes with a full three-year manufacturer’s warranty for all parts and service time.
“Offering a 3-year warranty makes complete sense and is a fantastic endorsement of our machines”
Eddie Tucker, managing director of Liyu UK, says, “We service and support all our machines directly, so we know exactly how reliable they are. Offering a 3-year warranty makes complete sense and is a fantastic endorsement of our machines that customers can really appreciate.”
Within the PROGUARD programme as standard, as well as the 3-year warranty, is electronic, electrical and mechanical parts cover (with some restrictions for wear and tear on printheads), an extensive preventative maintenance programme, remote assist support, next day business day onsite support and Printfactory/Onyx direct support.
Eddie continues,
“What we promise is what you get! Our service programme is fully transparent with no hidden costs. Everything is in plain English, and there is always a friendly voice on the phone whenever you need to call us. On the very rare occasions that the equipment fails, we treat it as a matter of urgency and aim to fix the problem in the fastest possible time.”
He concludes, “We don’t use any third parties, so we are in complete control of the service we offer. With the full PROGUARD programme, we make sure our customers can concentrate on what is most important to them – running the business, maximising profits and keeping their customers happy.”
For more information, contact Liyu UK on sales@liyu-uk.com
