Sebastian will oversee installations, integrations and service support for Inkcups’ customers across Europe and the UK
In addition to managing service calls, complex installations and system integrations, Sebastian will provide back-up and technical escalation support to Inkcups’ European team of Field Service Engineers. He brings over two decades of experience in the inkjet printing industry, having worked as Tier 3 Remote Support Lead EMEA for Kornit Digital, as well as in roles at EFI and Fujifilm.
During his career, Sebastian led a Tier 3 Product Specialists team and managed escalations, upgrades and beta projects for the EMEA region, in addition to analysing service metrics for process improvements.
Gregg Harwood, Director of Digital Product Management & Global Service at Inkcups, said: “Sebastian’s expertise in the inkjet printing industry means he is already contributing significantly to strengthening Inkcups’ dedicated support and service in his new role as Service Manager Europe. As a result, Inkcups can continue to build on the high standard of support and service we pride ourselves on delivering across our entire geographical offering.”
Inkcups says the appointment reinforces its commitment to providing dedicated support and service to customers globally.
For more information, visit www.inkcups.com.
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